SERVICES
Bitnine is a company specializing in Graph Database solutions and services providing Big Data in IT environments.
Insight PACK
Bitnine’s Insight PACK is a free service for activating Agens Solutions. We are able to provide experienced consulting services needed to operate such as the introduction of composition, successful use cases, and environmental analysis before the introduction of the system and the service that progresses the possibility review for development with our customers before the introduction.
Big Data & Graph Database Modeling Service
We offer a modeling service optimized for each customer’s system and their business environment. The Graph Data Modeling Service of Bitnine is a unique service enables your system to ensure optimal performance in a big data and relational data environment.
- Graph Data Modeling Service
- Relational Data Modeling Service
- Big Data Modeling Service
Tuning Service
Bitnine provides a tuning service for optimization of the performance of Agens Solutions. We not only offer general query and system tuning, but also provide the tuning for source code level analysis in cooperation with Bitnine R&D center.
- Query Language(Cypher, SQL) Tuning
- System Tuning Considering Features of DBMS Architecture
- The Most Accurate and Deepest Tuning through Code Level Analysis
Operation Guide Service
Bitnine presents the effective guide in operating systems with Agens Solutions. We also provide the continuous consulting on new task or construction of infrastructure for stable operation.
Big Data Consulting
We suggest a methodology considering a blueprint for the future from the component of big data focused on customer requirement to the system architecture design and analysis model for management.
- Big Data Consulting Specialized in Relational Focused Data Using Agens and Cloudera
- Big Data Consulting Using Domestic Unique Graph Data
- Future-Oriented Consulting Considering Operating Task for The Utilization of Continous Big Data Infrastructure
- Customer Analysis Support Using Big Data Infrastructure
Training and Documentation Services
We also offer training and documentation services for Agens Solutions. Our Customers can use our own all products as the core infrastructure without any entry barriers.
- Training of Graph Database and Relational Database
- Training of Big Data Using Cloudera
- Provision of Related White Paper and Manual
Training Service
Sharpen your skills and experience in the graph database field and take advantage of a great opportunity to be trained by AgensGraph Database experts. We also provide the high quality opportunities to learn the Hadoop (Big Data distributed processing system) as an official partnership of Cloudera, the global leader of Apache Hadoop, we have professional instructors and will make you Hadoop experts in no time.
DEVELOPMENT SERVICE
INSIGHT PACK
- Introduce AgensGraph
- Consulting Using Worldwide Cases
- Introduction Environment Analysis with Customer before Introduction
- Install and Environment Composition
DATA MIGRATION SERVICES
- Easy Data Migration
- Various RDBMS Support
- Provide Graph Model Mapping for Relational Model
- Query for Legacy Database through Cypher Query
- Agens Query Processing Engine for Legacy Database
MAINTENANCE
SLA SERVICES
- Environment Composition Support in Customers’ Preferred Formats at Initial Introduction Stage
- Technical Guide Support at Progress Stage
- Monitoring Support for Issue
- Environment Test Guide Support at Closing Stage
- Upgrade Support
- 8×5 or 24×7 Professional Online Support
UNIFIED PACK SERVICES
- Online Help Desk
- Regular Inspection Service
- Patch and Bug fix services
PROFESSIONAL SUPPORT
STABILIZATION SERVICES
- Inspection and Report Service
- Management and Monitoring Service for AgensSQL DB
- Query Tuning Guide Service
- Troubleshooting
- Management Guide
DEVELOPMENT SERVICES
- Data Integration Service
- Build Analysis System and PJT Technical Service
- Development Using Graph Algorithm API
- Development Guide (JDBC, REST)
BIG DATA with Cloudera Service
As a partner of Cloudera, we provide a customizing service to customer and offer the service more for the business.
Our SLA(Service Level Agreement) Services are the best because we know the deployed Cloudera solution and will work with you to understand your business needs. So a dedicated or separate team will provide the best service through a predictive / proactive support system.
Predictive Support
The predictive support model of Cloudera can analyze an environment and identify problems before they occur by comparing the performance of distributed attacks and prevent them.
Proactive Support
Cloudera responds to known problems and usage patterns according to customer service, and provides comprehensive support throughout the service.
Professional Technical Support
As a partnership of Cloudera, a dedicated or separated team will provide the best service for customers.