Last month, we introduced IBM Watson Explorer (WEX) and its real-world use cases. Now we’ll go forth delivering high quality services of IBM WEX.
See link below ‘Introduction about IBM Watson Explorer’
What Service does WEX provide?
- Question and Answer: Answers questions related to a specific domain
- Relationship Extraction: Detects and annotates entities and relationships within a body of content
- User Modeling: Identifies the language in which text is written
- Message Resonance: Analyzes the popularity of a given word measured against content from a social media community
- Concept Expansion: Maps euphemisms or colloquial terms to more commonly understood phrases
- Language Identification: Detects the language of a text passage
- Machine Translation: Translates text from one language to another
Watson Explorer business benefits
- Improve performance throughout the organization
The potential business benefits of Watson Explorer are not limited to a single department or function within an organization.
Some organizations begin by deploying Watson Explorer for broad access to information across the entire enterprise, and then deploy targeted 360-degree information applications in specific departments or across specific functions such as customer care, market intelligence or supply chain visibility.
Others begin with one or more targeted applications and expand use organization-wide.
- Increase customer lifetime value
Watson Explorer enables the customer’s organization to provide sales, marketing and customer service professionals with a 360-degree view of each customer and product, giving them the knowledge and up-to-date information they need for top performance.
Watson Explorer Advanced Edition enables organizations to mine and analyze unstructured content to detect patterns and better understand and anticipate customer behavior and needs.
By leveraging capabilities offered by the Watson Developer Cloud, customers can gain an even deeper understanding of customers and provide answers to questions in a way that lets customer-facing professionals focus on the customer rather than looking for information.
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